Customer Care - Tiles and Stone Basins

We want your Kami Homeskins products to look beautiful for years to come. Proper cleaning, care and maintenance will help protect the appearance and finish of your products.

⚠️ Important: Avoid Harsh Chemicals

We recommend avoiding bleach, ammonia, vinegar, acidic cleaners, abrasive cleaners and harsh chemicals unless specifically approved for the particular material. Incorrect or prolonged use of these products can damage surfaces, affect finishes, wear down sealants and, in some materials, cause staining or surface deterioration.

Tiles — Porcelain, Cement, Handmade, Terracotta, Clay, Terrazzo & Natural Stone

Regular Cleaning Sweep or vacuum loose dirt and debris before mopping. Clean with warm water using a soft mop or cloth and a suitable pH-neutral, non-abrasive cleaner.

Handmade, Terracotta, Clay & Cement Tiles These materials are generally more porous than porcelain. Wipe spills promptly and avoid abrasive scourers and harsh cleaning products, which may wear or damage the surface and finish.

Terrazzo Tiles Terrazzo contains natural marble chips and requires appropriate care, particularly in wet areas such as showers. Prolonged or repeated exposure to harsh soaps, shampoos, body washes and cleaning chemicals may affect the surface and protective sealant over time, and may cause the marble chips to gradually erode.

We recommend rinsing the surface thoroughly after use and avoiding harsh, acidic or abrasive cleaning products. Proper sealing and ongoing maintenance will help protect it further.

Sealing For porous and raw materials such as natural stone, handmade, terracotta, clay, cement and terrazzo tiles, we recommend sealing to help protect against moisture, staining and everyday wear.

We recommend using a natural penetrating sealer suitable for the specific material. We also recommend sealing after grouting for extra protection.

The frequency of resealing will depend on the material, sealer used, installation location and level of use.

Stone Basins

Natural stone is porous and requires appropriate care to help maintain its appearance and finish.

Gentle Cleaning Clean with a soft cloth or sponge, warm water and a mild, pH-neutral cleaner. Avoid abrasive pads, scourers and stiff brushes, which may scratch or affect the surface.

Avoid Harsh Chemicals Avoid acidic or abrasive cleaners, including vinegar, bleach and strong chemicals, as these may affect the natural stone surface and potentially damage the protective sealant.

Water Spots, Mineral Build-Up & Staining Water can leave spots, mineral deposits and, depending on the type and porosity of the stone, may contribute to staining or discolouration over time. This is particularly relevant in areas with hard water or where water is left standing for extended periods.

Where practical, wipe the basin dry after use, particularly around the bowl and drain, to help minimise water spots and mineral build-up.

Sealing Our natural stone basins are supplied pre-sealed. As natural stone is porous, periodic resealing may help maintain protection against moisture and staining.

The frequency of resealing will depend on the type of stone, level of use, installation location and sealer used.

Avoid Prolonged Standing Water Avoid leaving water pooling in the basin for extended periods. Prolonged exposure to moisture, minerals and cleaning products may affect the appearance of the stone over time.

Important Care & Maintenance Note

Care requirements can vary depending on the material, finish, installation, location and level of use. Always follow the specific care instructions for your product.

If you are unsure whether a cleaning product is suitable, test it on a small, inconspicuous area first.

Damage caused by incorrect cleaning, harsh chemicals, abrasive products, misuse, prolonged exposure to unsuitable substances or failure to carry out recommended maintenance may not be covered by warranty.

FAQ