Customer Care - Homeskins

Product care


Select a flat level surface to place and displace the vases. Avoid rough surface or loose soil.
Our vases can be used indoor/outdoor, however we recommend use for indoor due to the ancient rust surface.

Avoid using strong sprays, harsh brushes, chemicals and abrasive materials as they may damage the surface and patterns of the
Gently rinse with water to remove any loose dirt or debris from the surface.
Avoid direct sunlight for prolonged periods, as it may cause colour fading or weaken the surface of the decorative vase. During
winter months store it indoors to protect them from the effect of cold weather.



Assuming there are no “backorder” or “out of stock” items in your order, it may take up to 2+ weeks for your bulk order to arrive at your address, depending on your State and postcode.

All our orders are delivered on a pallet (or skid). Our truck will either have a tailgate (if the customer requested so) or hand unload and deliver them to the kerbside only. Tiles and stone goods are notably heavy and cumbersome. Customers are advised to get prepared and make sure they can store their order in an accessible and safe place. Make sure you've got a place where your order can be quickly dropped off. Delivery options are “ATL” (Authority To Leave), or “signature required”. If the nominated delivery company attempts to deliver your tiles and you are not available to receive them, you will be invoiced by KMI for any costs associated with the re-delivery of your tiles later.

You will be emailed a tracking number as soon as your order has left our premises. Please keep an eye on the delivery.
If “ATL” is selected at checkout, no need to be present.
If “Signature required” is selected, and you are not home for the delivery, the driver will leave a card and you can re-book delivery on a day that works for you. Please be aware you will be invoiced by Kami for any costs associated with the re-delivery of your tiles.

Kami HS delivers nationally using specialised delivery partners.
Shipping costs are based on the postcode entered at checkout. We offer flat rate
regardless of order size. Pricing starts from $100 and varies depending on the geographical
area you live in.

Area | Flat Rate | Transit Time

Metro Melbourne | $100 |2-5 Business Days

Regional Areas | $200 | 5-10 Business days

Remote Areas | TBC* | 5-14 Business Days

* Please contact us at for a custom freight quote.

Billing & Payments

We accept Mastercard, PayPal, VISA, Amex. We operate online so, unfortunately, we don’t accept cash. For assistance contact us on (03) 9336 1106.

Samples Pack

Offer is valid for 6 months from sample order date, the period after which the discount code expires and it’s no longer redeemable. Customers can, however, order a different sample pack which value can be redeemed (once again, just 1 sample pack per customer) within the next 6 months.

Samples are not combinable and only redeemable once per customer. The discount code is emailed to the customer email address they enter at checkout. It will only work at checkouts associated with that specific email address and it applies to the first order only, for the value of the sample pack purchased.

Samples come at a cost that varies from AU$1 to AU$5, depending on each specific sample. Additionally, there’s a $19 postage fee
(Australia wide delivery) when shipped, or free of charge when collected in-store.

There’s no profit in samples but we believe it’s a necessary service for our customers.

The value of each sample is obviously higher than what they’re sold for. Apart from the material itself, it requires a certain amount of time for samples to be prepared, packed, and shipped to customers.