Customer Care - Home Decor
Customer Care & Product Care
We want your Kami Homeskins products to look beautiful for years to come. Proper cleaning, care and maintenance will help protect the appearance and finish of your products.
Home Decor Care
⚠️ Important: Avoid Harsh Chemicals
We recommend avoiding bleach, ammonia, vinegar, acidic cleaners, abrasive cleaners and harsh chemicals unless specifically approved for the particular material. Incorrect or prolonged use of these products can damage surfaces, affect finishes, wear down sealants and, in some materials, cause staining or surface deterioration.
Stoneware
Cleaning
Hand washing is recommended. Use warm water and a mild, non-abrasive dish soap with a soft cloth or sponge.
Dishwasher Use
We recommend avoiding the dishwasher, as high temperatures and strong detergents may affect the surface or finish over time.
Avoid Harsh Products
Avoid bleach, acidic cleaners, abrasive products and harsh chemicals, which may affect the surface or finish.
Drying & Care
Dry with a soft towel after washing. Place stoneware on a stable, level surface and avoid rough or abrasive bases that may scratch the underside.
Terracotta Vases
Terracotta vases can be used indoors or outdoors. Indoor use is recommended to help preserve their aged and rustic surface over time.
Cleaning
Gently rinse or wipe with water and a soft cloth. Avoid aggressive scrubbing.
Avoid Harsh Products
Avoid strong sprays, harsh chemicals, abrasive cleaners, stiff brushes and other abrasive materials, as these may affect the surface, finish or decorative details.
Sun Exposure
Prolonged exposure to direct sunlight may contribute to fading or changes to the surface over time.
Winter Care
Where possible, we recommend storing terracotta vases indoors during colder months.
FAQ
Delivery
Assuming there are no “backorder” or “out of stock” items in your order, it may take up to 2+ weeks for your bulk order to arrive at your address, depending on your State and postcode.
All our orders are delivered on a pallet (or skid). Our truck will either have a tailgate (if the customer requested so) or hand unload and deliver them to the kerbside only. Tiles and stone goods are notably heavy and cumbersome. Customers are advised to get prepared and make sure they can store their order in an accessible and safe place. Make sure you've got a place where your order can be quickly dropped off. Delivery options are “ATL” (Authority To Leave), or “signature required”. If the nominated delivery company attempts to deliver your tiles and you are not available to receive them, you will be invoiced by KMI for any costs associated with the re-delivery of your tiles later.
You will be emailed a tracking number as soon as your order has left our premises. Please keep an eye on the delivery.
If “ATL” is selected at checkout, no need to be present.
If “Signature required” is selected, and you are not home for the delivery, the driver will leave a card and you can re-book delivery on a day that works for you. Please be aware you will be invoiced by Kami for any costs associated with the re-delivery of your tiles.
Kami HS delivers nationally using specialised delivery partners.
Shipping costs are based on the postcode entered at checkout. We offer flat rate
regardless of order size. Pricing starts from $100 and varies depending on the geographical
area you live in.
Area | Flat Rate | Transit Time
Metro Melbourne | $100 |2-5 Business Days
Regional Areas | $200 | 5-10 Business days
Remote Areas | TBC* | 5-14 Business Days
* Please contact us at hello@kamihomeskins.com.au for a custom freight quote.
Billing & Payments
We accept Mastercard, PayPal, VISA, Amex. We operate online so, unfortunately, we don’t accept cash. For assistance contact us on (03) 9336 1106.
Samples Pack
Offer is valid for 6 months from sample order date, the period after which the discount code expires and it’s no longer redeemable. Customers can, however, order a different sample pack which value can be redeemed (once again, just 1 sample pack per customer) within the next 6 months.
Samples come at a cost that varies from AU$1 to AU$5, depending on each specific sample. Additionally, there’s a $19 postage fee
(Australia wide delivery) when shipped, or free of charge when collected in-store.
There’s no profit in samples but we believe it’s a necessary service for our customers.
The value of each sample is obviously higher than what they’re sold for. Apart from the material itself, it requires a certain amount of time for samples to be prepared, packed, and shipped to customers.